FAQs • Orange County, VA • CivicEngage

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Orange County

I dialed 9-1-1 in error. What should I do?: If you dial 9-1-1 in error, please stay on the line. A Communications Officer will talk to you and ask if you have an emergency. They will confirm your location, phone number, and name.
If you hang up, a Communications Officer will call you back to ensure that you have no emergency.

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Emergency Communications Center

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1. How can I obtain a 911 address?: Citizens should contact the Building Department at (540) 672-4574 in order to obtain a 911 address.
Building Inspections

2. How can I obtain a 911 or radio recording?: This information may be requested pursuant to the Virginia Freedom of Information Act (FOIA). Freedom of Information Act requests are processed by the County Administrator's Office in a manner and timeframe as established by the Code of Virginia. Use the link below to additional information.
FOIA Information

3. How do I sign up for Smart911?: Citizens may sign up for this free service by visiting the Smart911 Website linked below.
Smart911 can help save your life in the event of an emergency. The more information first responders know about you up front, the quicker they can act when every second counts. Smart911 is free, 100% private, secure, and used by thousands of 9-1-1 call centers across the country.
Smart911 Website

4. I dialed 9-1-1 in error. What should I do?: If you dial 9-1-1 in error, please stay on the line. A Communications Officer will talk to you and ask if you have an emergency. They will confirm your location, phone number, and name.
If you hang up, a Communications Officer will call you back to ensure that you have no emergency.

5. How do I report a street sign that is missing or broken?: Citizens should contact the Building Department at (540) 672-4574 in order to report a missing or broken street sign. The form linked below may also be completed and submitted online.
Sign Repair Form

6. How do I sign-up to receive emergency alerts from the County?: Citizens may sign-up to receive emergency alerts through the RaveAlert notification system via the website linked below.
RaveAlert

7. When should I call 9-1-1?

9-1-1 should be called immediately for any emergency which is threatening to life or property.

Examples of circumstances to call 9-1-1 include, but are not limited to:

Medical problems
Fire emergencies
Suspicious persons or activities
Crimes in progress
Missing persons
Domestic problems
When to Call 911