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Emergency Communications - E-911 Center

A Virginia EMS Office Accredited                911 patch                                     Emergency Medical Dispatch
Communications Center

An APCO Project 33 Certified Training Program

Formed in 1994, the Orange County
Emergency Communications Center serves as the Public Safety Answering Point (PSAP) answering all 9-1-1 calls in Orange County twenty-four (24) hours a day, seven (7) days a week. 

The center operates a three (3) channel VHF conventional PL steered radio system, a Computer Aided Dispatch (CAD) system, an Emergency Medical Dispatch (EMD) program a Master Street Addressing Guide (MSAG) system  and an enhanced 9-1-1 (E-911) system. Staff consists of employees that are professionally trained and constantly strive to protect and serve individuals during emergency and non-emergency situations.  

Mission Statement

The mission of the Orange County Emergency Communications Center is to provide the citizens and guests of Orange County, with access to a dependable, rapid system of emergency communications when called upon.

We are the lifeline for our citizens and our emergency services personnel. We are dispatchers, telecommunicators, record-keepers, and communications facilitators.
We strive to assign the appropriate assistance in a timely manner.

We offer assistance to other agencies upon their request while within our means.

Vision Statement
We are the center of all emergency communications; safeguarding life and property, overseeing public safety, and managing all existing communications systems.

We seek and promote the innovative use of emerging technology to improve public safety, communications systems, and performance in all areas.

We are an experienced and highly motivated team of professionals. Our staff is truly proud to be part of an organization with high expectations and performance standards, which rewards creativity, judgment, and initiative. We provide training and facilities to enable them to excel.

Guiding Principals

  • Attract, develop, and retain quality employees; provide opportunities for their growth and achievement while ensuring that the needs of members and their families are readily addressed
  • Employee involvement is critical - maintain the “team” concept, including open communications between all employees
  • Innovative thinking is encouraged, understanding that a certain level of risk is often a prerequisite to innovative progress
  • Encourage the streamlining and simplification of operations. Maintain continuous improvement
  • Maintain leadership not only in the use of state-of-the-art systems and technology, but also in the future improvement of these systems
  • We shall all follow the “Golden Rule”: to treat others as we would have them treat us

Nicola Tidey, RPL
E-911 Center Director
Public Safety Communications System Manager

112 W Main St
P.O. Box 111
Orange, VA 22960

Non-Emergency Phone:
(540) 672-1234

Office Phone:
(540) 661-5433

(540) 672-6375

In case of emergency, dial 911

Hours of Operation
24 / 7
365 days a year

Office Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

A Virginia Office of EMS Accredited Emergency Medical Dispatch Communications Center

An APCO Project 33 Certified Training Program